Your complete IT department, outsourced and optimized. 24/7 monitoring, unlimited support, and strategic guidance for SMEs in Greater Montreal, Laval, and surrounding areas.
Book a Free IT AuditStop reacting to IT problems. Start preventing them. Our managed IT services give Montreal SMEs a full IT department — monitoring, support, maintenance, security, and strategic direction — at a predictable monthly cost. No surprise invoices. No downtime. Just reliable technology that lets you focus on growing your business.
Most SMEs in Montreal face the same recurring technology challenges. Our managed IT services are built specifically to solve them — with measurable results and predictable costs.
You relied on one person who managed everything. Their departure exposes you to catastrophic failure. An MSP gives you a complete team of 25 specialists without depending on one individual.
Network outages, printer failures, and blocked emails cost $50–$150 per hour per employee. Our proactive approach prevents 80% of issues before they impact your operations.
43% of cyberattacks target SMEs. One ransomware incident costs Canadian SMEs an average of $46,000. Our managed IT services include baseline security monitoring and patch management.
Surprise repair bills, emergency contractor fees, and unplanned hardware purchases destroy your budget. Our fixed monthly fee covers everything — no surprises.
90% of businesses discover their backups fail on the day of disaster. We test your restorations monthly and guarantee your recovery with a defined RTO.
You buy hardware and software without a clear roadmap. Our included vCIO guidance aligns every technology investment with your business goals.
An MSP (Managed Services Provider) is an outsourced IT department that handles all aspects of your technology infrastructure for a fixed monthly fee. Instead of waiting for things to break and then calling a technician, an MSP proactively monitors, maintains, and secures your systems around the clock.
For a Montreal SME with 10–100 employees, hiring a full in-house IT team is expensive and impractical. One junior technician costs $55,000–$75,000 per year, and they cannot cover all specialties (networking, security, cloud, backups, helpdesk). An MSP gives you access to a team of specialists at a fraction of that cost.
Natrix has been serving Quebec SMEs since 1998. We understand the Montreal business environment, the specific challenges of bilingual operations, and the regulatory requirements (including Law 25) that Quebec businesses must meet. Our technicians are local — not outsourced to another country — so they understand your business context and can be on-site within 2 hours when needed.
Every managed IT package from Natrix includes these core services. No hidden fees. No surprises.
Our NOC monitors your servers, network, and endpoints around the clock. Alerts trigger immediate response — often before you notice any issue.
Unlimited support calls, remote sessions, and on-site visits within the Greater Montreal area. Bilingual French and English support team.
Regular system updates, security patches, and performance optimizations keep your infrastructure healthy and secure.
User management, license optimization, MFA configuration, email security, and SharePoint administration included in every package.
3-2-1 backup strategy with immutable cloud storage. Monthly restoration tests with documented results and guaranteed RTO.
Clear monthly reports on system health, security posture, and recommendations. Quarterly strategic reviews with your dedicated account manager.
Complete inventory of hardware and software with lifecycle tracking. Never miss a warranty expiration or replacement cycle again.
One point of contact who knows your business, your infrastructure, and your priorities. No call center. No ticket roulette.
From the first audit to ongoing support, our process is designed for transparency and results.
We assess your current infrastructure, identify risks, and document every system and access point.
Based on your audit, we build a tailored service package with clear deliverables and a fixed monthly price.
We deploy monitoring agents, configure security, and migrate support responsibilities over 2–4 weeks with zero downtime.
24/7 monitoring, unlimited support, monthly health reports, and quarterly strategic reviews keep your IT optimized.
We understand the unique IT challenges of different industries. Our managed services are tailored to your sector.
Financial data security, tax compliance, client file backup.
Medical record protection, Law 25 compliance, 24/7 system availability.
Operational continuity, production system management, industrial cybersecurity.
Secure point of sale, inventory management, transaction backup.
Project document management, team collaboration, client data security.
Intellectual property protection, secure collaboration, regulatory compliance.
Our technicians live and work in Montreal, Laval, and surrounding areas. When remote support is not enough, we are there fast.
Since 1998, we have protected hundreds of Quebec SMEs through every technological shift. Our clients stay with us for years.
One fixed monthly fee covers everything: monitoring, support, maintenance, security, and Microsoft 365. Budget with confidence.
We monitor, patch, and optimize continuously. Most problems are resolved before your employees even notice them.
Most Montreal SMEs pay between $75 and $150 per user per month for comprehensive managed IT services. The exact price depends on your number of users, the complexity of your infrastructure, and whether you need advanced security or compliance features.
Here is what that typically includes: unlimited remote and on-site support, 24/7 monitoring, patch management, backup oversight, Microsoft 365 administration, and strategic IT guidance. Compare that to the cost of hiring even one in-house IT technician ($55,000–$75,000/year plus benefits) — and that one person cannot cover nights, weekends, vacations, or all specialties.
At Natrix, we provide transparent, fixed monthly pricing with no hidden fees. Every proposal clearly outlines what is included, what is not, and how we measure success. We also offer a 30-day trial period so you can evaluate our service before committing long-term.
Straight answers to the questions every SME owner asks before choosing an MSP.
We'll audit your current setup, identify risks, and show you exactly how managed IT services can reduce your costs and eliminate downtime — with no obligation.
No commitment. No sales pressure. Just an honest assessment of your IT.